Frequently asked questions
Everything you need to know about choosing a course, starting lessons, tracking progress and understanding payments.
The answers below explain how the Kenova platform generally works. Individual courses may have different schedules, prices or enrollment requirements.
Getting started
What can my child learn at Kenova?
Kenova offers learning experiences in English, coding, robotics and related technology subjects. The catalog shows which courses are currently published and available.
How do I create an account and start?
Create an account, sign in, and use your family or student dashboard. If you are a parent, choose or add the correct child profile before requesting access to a course.
I am already enrolled. Why am I being asked to enroll again?
First check that you are signed in to the same account and have selected the child profile used for enrollment. Open My Courses or the family portal. If the course still shows as locked, contact the academy to check your access status; do not submit duplicate payments.
Learning & progress
Can my child continue where they stopped?
When signed in with the right student profile, supported lesson activities can save progress to that learner’s account. Open the learning dashboard, choose the enrolled course, and continue the available lessons.
What is the difference between website language and course language?
The website interface can be displayed in English, Arabic, Hebrew or Bulgarian when enabled. This changes menus and account controls, not the teaching language or learning content of an enrolled course.
How do teachers and parents support learning?
Teachers may guide class activities, assignments and feedback in applicable programs. Parents can use the family dashboard to manage child profiles and review available progress information.
Enrollment & payments
Are all courses free? How do payments work?
No. A course can be free, require academy approval or have a price. Check the published course details and the applicable terms before paying. Sending a general inquiry does not itself initiate a charge.
How can I cancel or request a refund?
Review Payments & Cancellation for the applicable process and legal information. Contact the academy with the course, order reference and parent account details; do not send full payment-card data. Eligibility depends on the confirmed terms and applicable law.
Need more information?
Visit Contact for approved communication details or use family messages if you have an account.