Privacy information
How Kenova receives information and uses it to support learning.
This is an informational draft, not the academy’s final approved legal terms. Pre-launch information only. The academy must approve final legal policies, business identification, contact details, retention periods and jurisdiction-specific terms before accepting paying customers.
Clear information for families
Understand how the platform works, what to check before enrollment and where to find support.
Who is responsible for your information
Kenova is responsible for explaining how information is used through this platform. Before this notice is approved, the academy must publish its verified legal entity name, registered address and a working privacy contact. Please use the Contact page for currently published communication details.
Information you provide
An enrollment inquiry asks for parent name, email, optional phone, student name, age, course interest and learning format. An inquiry alone does not create a learner account or charge a payment.
Why information is used
Information may be needed to answer inquiries, create and protect accounts, manage parent-approved access, deliver courses, store learning progress and handle legitimate support or payment questions. The final published policy must identify the specific lawful basis for each processing purpose, such as contract, legal obligation or consent, where applicable.
Learning and account activity
When accounts are created, the platform can store enrollment status, course progress, assignment submissions, feedback, assessments and messages to provide learning services. Parents or guardians should manage accounts for younger children.
Information about children
Parents or guardians should create and manage younger children’s learning profiles. Student names, ages, assignments, answers, grades and progress should be used only where necessary to support the educational service. Do not enter sensitive child information in ordinary public messages. Children’s information requires particular care and age-appropriate explanations.
Service providers and payments
Kenova uses hosted technology for authentication, learning records, media and payment processing. If checkout is enabled, payment is handled through a payment provider; submitting an inquiry does not initiate checkout.
Storage, service providers and international transfers
The platform relies on service providers for hosting, authentication, learning records, media and, where activated, payment processing. The final privacy notice must identify relevant provider categories, countries involved, and applicable transfer safeguards. Payment-card details should be entered only in the authorized payment-provider checkout, not in messages to teachers.
Cookies and account sessions
The website may use essential session information to keep accounts signed in, remember interface language and protect authorized access. Any non-essential analytics or marketing trackers must be documented and, when legally necessary, enabled only with appropriate consent. The final notice must list the actual tools and cookie durations in use.
How long information is kept
The academy must establish and publish realistic retention periods or clear retention criteria for inquiries, active student records, closed accounts, financial records and system logs. This draft does not state fixed periods that have not been verified. Deletion requests may be subject to legitimate recordkeeping obligations.
Your privacy choices and rights
Depending on applicable data protection law, you may be able to request access, correction, deletion, restriction, portability or objection, and to withdraw consent when processing relies on consent. Contact the academy through its published contact details and identify the account concerned; the team may need to verify your authority over a child’s profile. You can also seek guidance from the relevant data protection authority.
Questions and requests
For requests about your information, account access or deletion, use the Contact page. The academy will confirm the applicable process and any legal retention obligations.
Need clarification?
Use the official Contact page for verified contact details or your secure family message area if you have an account.
Do not send passwords or full card details in messages.