Payments and cancellation information
Where to ask about course payments, refunds and cancellations.
This is an informational draft, not the academy’s final approved legal terms. Pre-launch information only. The academy must approve final legal policies, business identification, contact details, retention periods and jurisdiction-specific terms before accepting paying customers.
Clear information for families
Understand how the platform works, what to check before enrollment and where to find support.
Before payment
An enrollment inquiry is free and does not initiate a payment. Paid-course prices and any fees must be shown or confirmed before the parent authorizes a checkout.
Cancellation or refund requests
Please contact the academy with your course and order details. Eligibility, deadlines, amounts, and processing will depend on the confirmed enrollment terms and applicable consumer laws; this page does not promise an automatic refund.
When you will be charged
Browsing courses and sending an enrollment inquiry do not themselves trigger a payment. A payment occurs only through an explicit authorized checkout or other separately agreed payment arrangement. Confirm the course, final price, currency and payment description before approving the charge.
Your legal right to withdraw
Where EU distance-selling rules apply, consumers generally have a 14-day withdrawal period for many online service contracts, subject to legal conditions and exceptions. Some digital-content or fully delivered-service exceptions require specific consent or acknowledgments. The academy must confirm which rules apply to each offering and cannot remove mandatory rights by a website statement.
If lessons or digital access have started
Starting a lesson does not by itself settle every cancellation question. Applicable law, the confirmed course contract, the type of service and any legally required consent determine whether withdrawal rights remain, whether payment for a delivered portion may be due and whether a refund is available. Do not assume that pressing Play automatically cancels your rights.
How to request cancellation or a refund
Use the verified contact method shown on the Contact page, or the family messaging area if you have an account. Include the parent account, course name, order reference, payment date and a clear request. Never send full card numbers, passwords or sensitive child information. Keep a copy of your request and the academy’s response.
Review and refund method
The academy should confirm receipt and explain whether the request qualifies under the applicable contract and law. If a refund is due, the amount, method and timing must follow the relevant obligations and payment-provider process. This draft does not promise a fixed refund amount or an unverified processing deadline.
Problems with a paid course
If your enrolled course is unavailable, content is missing or a payment was made in error, contact the academy with the relevant details so it can investigate. Statutory remedies for services or digital content remain available where applicable, independently of this informational page.
Need clarification?
Use the official Contact page for verified contact details or your secure family message area if you have an account.
Do not send passwords or full card details in messages.