Learning terms information
Enrollment, participation and responsibilities.
This is an informational draft, not the academy’s final approved legal terms. Pre-launch information only. The academy must approve final legal policies, business identification, contact details, retention periods and jurisdiction-specific terms before accepting paying customers.
Clear information for families
Understand how the platform works, what to check before enrollment and where to find support.
Enrollment requests
Sending an inquiry is not a confirmed registration, course-access entitlement, or payment. Kenova confirms availability, course suitability, prices and any applicable written conditions before enrollment.
Account access
A course may be free, invitation-only or paid. Actual access follows the applicable enrollment, approval and payment checks. Student accounts and personal learning records must not be shared between families.
Learning support for children
Parents or guardians should supervise children where necessary. Course age suitability and the teaching format are confirmed by the academy; requesting a course for a young child does not guarantee independent student account eligibility.
Course descriptions and eligibility
Each published course may have its own level, recommended age, teaching language, schedule, format, prerequisites and access requirements. Read the individual listing before requesting a place. Showing a course on the website does not guarantee availability for every learner.
Family accounts and safe access
A parent or guardian should oversee accounts and enrollment for younger children. Use the correct child profile for each course; do not share passwords, impersonate another learner or use a family account belonging to someone else. Access permissions and course progress belong to the authorized student profile.
Activities, assignments and feedback
Courses may include stories, audio, games, digital exercises, printable materials, assignments or teacher feedback. Availability differs by course. Learners should follow activity instructions, ask an adult for help when needed and submit their own work where the activity requires it.
Respectful use and learning materials
Use the platform respectfully. Do not upload harmful content, harass other people, attempt to access another family’s records or redistribute paid course materials without permission. Course artwork, stories, downloads and exercises should be used for the learning activities for which access has been granted.
Prices, enrollment confirmation and cancellation
A paid course should display or confirm its applicable price, currency and conditions before checkout. Course enrollment, access approval and payment status are separate steps. Information about cancellation, legal withdrawal rights and refund requests is available on the Payments & Cancellation page. Any final sale conditions must be agreed before payment.
Technology, access and interruptions
A stable connection and compatible device may be needed for interactive lessons. If an enrolled course is unavailable, first check the student profile and course access, then contact the academy. Planned changes or technical problems may affect individual activities; the team should explain available remedies under the confirmed terms and applicable law.
Changes and questions
Kenova may improve courses and platform features over time. Material changes affecting a paid enrollment should be communicated in line with the confirmed agreement and consumer law. For questions, contact the academy through the verified communication details on the Contact page.
Need clarification?
Use the official Contact page for verified contact details or your secure family message area if you have an account.
Do not send passwords or full card details in messages.